Making HR Friendlier & More Approachable

The role of Human Resources (HR) is transforming, especially in the ever-evolving multicultural Malaysian workplace. While HR was once seen primarily as an enforcement body, it has gradually evolved into a strategic partner playing a crucial role in developing a healthy, productive work culture.

However, the old perception of HR being hostile or unapproachable sometimes lingers. It's important for HR professionals to address this by cultivating an environment of openness and approachability. Here's how HR can achieve this:

1. Open Lines of Communication

Regular and open communication helps break down barriers and fosters trust. HR should establish platforms for employees to voice their concerns, whether it's through town halls, online forums, suggestion boxes, or regular surveys. Creating an open dialogue will demonstrate HR's willingness to listen and respond to employee feedback.

2. Be Visible and Present

In larger organizations, HR teams may not be easily accessible due to their size or geographical distribution. HR can counteract this by taking an active role in company events and initiatives. Hosting workshops, attending team meetings, or organizing social events can put a friendly face to HR and make them more approachable.

3. Develop an Empathetic Approach

HR should not be seen only as the bearers of bad news. They are also there to support employees through the challenging aspects of work-life. This support requires a high degree of empathy. From handling complaints to discussing personal issues, the key lies in being understanding and sensitive.

4. Be Proactive, Not Reactive

Instead of waiting for problems to come to them, HR should be proactive in identifying and addressing potential issues. This approach requires keeping a pulse on the organisation's culture, employees' morale, and other key performance indicators. It's a shift from being reactive problem solvers to proactive culture builders.

5. Provide Clear Expectations and Guidelines

One reason HR might seem hostile is due to the ambiguity around rules and procedures. To counteract this, HR should communicate policies clearly and consistently. Transparent and easy-to-understand guidelines will make HR seem less like an enforcement body and more like a facilitator of a healthy work environment.

6. Show Appreciation

HR can also play a role in recognizing and appreciating employees' work. Whether it's organizing employee recognition programs or simply taking time to personally acknowledge achievements, these efforts can create a positive image for HR.

7. Continual Learning and Development

Investing in employees' growth is a powerful way to demonstrate HR's commitment to them. By facilitating training and development opportunities, HR shows that it cares about employees' career progression and success.

In conclusion, the key to transforming HR's image lies in fostering open communication, demonstrating empathy, and becoming actively involved in the company's culture. By doing so, HR can transition from being seen as a 'necessary evil' to becoming an invaluable ally to employees, contributing to a more cohesive, inclusive and productive workplace.